Warranty Policy

This Warranty Policy governs the terms of product warranty coverage for all sporting equipment purchased through our website, including tennis, badminton, and golf gear. This policy applies solely to defects in materials and workmanship under normal intended use, and is separate from our standard 60-day return policy. All warranty-related communications and resolutions are processed in line with our global customer service guidelines, and all transactions associated with warranty claims are handled exclusively in USD.

Scope of Warranty Coverage

This warranty applies to all new, unused products purchased directly from our website, and covers manufacturing defects in materials and workmanship that impair the normal function of the product. Eligible products include racquets, strings, clubs, and related sporting accessories that fail to perform as intended due to pre-existing production flaws, not due to user error, misuse, or normal wear and tear.
The warranty is valid only for the original purchaser of the product and is non-transferable to subsequent owners or third parties. Proof of purchase may be required to validate any warranty claim.

Warranty Period

Warranty coverage begins on the date the original purchaser receives the product. Standard warranty coverage applies for a period of 90 days from the delivery date for all eligible sporting equipment and accessories. For structural components of core gear including racquets and golf clubs, extended limited coverage applies for 1 year from the delivery date, limited solely to structural manufacturing defects.

What the Warranty Covers

  • Manufacturing defects in materials, including faulty construction, broken structural components, and defective craftsmanship present at the time of delivery;
  • Functional failures of core product components caused by pre-existing production flaws, not by external damage or improper use;
  • Approved warranty claims will result in product replacement, repair of the defective item, or a prorated refund in USD, at our sole discretion based on the severity of the defect and product condition.

What the Warranty Does Not Cover

  • Normal wear and tear from regular use, including string breakage, minor scuffs, grip wear, and surface scratches from typical play;
  • Damage caused by improper use, misuse, abuse, accidental drops, impacts, or exposure to extreme weather, moisture, or chemicals;
  • Damage from unauthorized repair, modification, or alteration of the product by a third party;
  • Damage incurred during shipping after delivery (this falls under carrier liability, not product warranty);
  • Cosmetic imperfections that do not impact the product’s functional performance;
  • Products used for commercial, rental, or non-recreational purposes outside of standard personal use.

Warranty Claim Process

All warranty claims must be submitted exclusively through the dedicated Contact Us page on our website. To initiate a claim, the original purchaser must provide relevant details about the product defect, photos or visual evidence of the issue, and proof of the original purchase. Claims submitted without sufficient detail or evidence may be delayed in processing.
Our customer service team will review all warranty claims promptly to determine eligibility. Once a claim is approved, we will provide clear instructions for returning the defective product, and cover all associated shipping costs for the warranty return. Approved resolutions (repair, replacement, or refund) will be processed in a timely manner, with any eligible refunds issued in USD within 5-10 business days of final claim approval, consistent with our standard refund timeline.

Additional Warranty Terms

This warranty is the sole and exclusive remedy for defective products, and we do not offer any additional implied warranties beyond the terms stated herein. We reserve the right to modify or update this warranty policy at any time without prior notice, with all active claims governed by the policy in place at the time of purchase.
For any questions regarding warranty eligibility, coverage, or the claims process, please submit an inquiry through the Contact Us page for clear, detailed assistance.